ITIL® Service Lifecycle - Managing Across The Lifecycle

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Introduction
Course Details
Course Content
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A Quick Glance

Globally recognised qualification for effective IT Service Management
Pentagon Training provides the delegates with the latest study material available
Pentagon Training has an extremely high pass rate
Our courses are delivered in luxury venues
Trusted by many leading brands worldwide

As an ITIL® Expert, it is important to understand how all phases of ITIL® Lifecycle interacts with each other. ITIL® Service Lifecycle - Managing Across The Lifecycle is the final step in attaining an ITIL® Expert qualification. The delegates will be able to know about the strategic design, deployment and management of capabilities and resources for IT Service Lifecycle. This training addresses and interfaces interactions and organisational requirements between the processes addressed in the following five core ITIL® publications:

Who should take this course

ITIL® Service Lifecycle- Managing Across the Lifecycle course is best suited for the following audience:

Supervisors
IT Development Practitioners
Senior IT Managers
Chief Information Officers
IT Operations Practitioners
The professionals who want to have an understanding of business and management level ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
This is the final module for professionals seeking the ITIL® Expert in IT Service Management Certificate.

ITIL® Foundation Certification required before attending this course
One must have attained 17+ credits before attending this course

Get to know about the core principles that are used in ITIL®
Learn to manage all phases of Service Lifecycle rather than single phase
Identify the value of implementing the concept of service lifecycle
Learn how to deliver effective services across the lifecycle
Discover various ways for organising transitioning services

Exam(s) included

Certificate

Key Learning Points

Tutor Support

Course Overview

In Pentagon Training’s ITIL® Managing Across the Lifecycle, the delegates will examine the interfaces and interactions between the processes or operations covered in the service lifecycle. This training helps candidates to combine the knowledge of different ITIL® areas in the service lifecycle into a single service management strategy.

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates to have a deep understanding of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

English would be used as default language during the exam. Selection of language depends upon the comfort of the trainer only.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

Course Content

Introduction to Managing Across the Lifecycle

Define Managing Across the Lifecycle
Basic concepts and terminologies
Prerequisites for the Managing Across the Lifecycle exam
Structure and scoring of the Managing Across the Lifecycle exam
Managing Across the Lifecycle exam case study

Key Concepts of the Service Lifecycle

Define Services and service management
Role of IT service management
Element of assessment
Risk Management Styles
knowledge management importance and the SKMS
Business value of various ITIL® lifecycle stages
Organising operations and functions for service management
Effect of clarifying roles and responsibilities
Use of RACI

Integrate Service Management Processes Across the ITIL® Service Lifecycle

How to integrate service management procedures across the ITIL® lifecycle
Input and output of various lifecycle stages
Relationship between various stages of ITIL® service lifecycle
Value and interfaces of the different processes in service management

Communication and Stakeholder Management

Business relationship management across the lifecycle
Plan of action coordination
Communications and commitment in ITIL® lifecycle
Stakeholder management and communication
Use of service models
Planning Communication
Business relationship management in the communication activities

Manage various services Across the ITIL® Lifecycle

Define services across the service lifecycle
Operations staff in another stage of service lifecycle
An approach to balanced design and its importance
Information sources that are helpful in the service implementation and improvement
Factors relevant to strategic assessments
Service transition lifecycle stages
Handling services across the lifecycle
Efficient and effective service management with design coordination and move strategy and support
Challenges, risks, and critical success issues

Governance, Roles, People, Competence, and the Organization

Management, activities, framework, and governance bodies
Relating strategy to governance
Service providers set direction, policy and strategy
Change management
Management systems
Establish and maintain a service management system
Organisation development and departmentalization
Logical structure for a service provider
Functions and the types of services providers
Implementing and sourcing strategies

Introduction to Measurement

Measure and demonstrate value
Determine and use metrics
Approaches to effective control and monitoring
Use of event management tools

Implement and Improve capabilities of Service Management

Implement service management, its processes
Types of assessments and conducting assessments
Techniques to improve service management
Methods for implementing service management
Business value of service portfolio management

ITIL® Service Lifecycle - Managing Across The Lifecycle Enquiry

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Milton Keynes

Milton Keynes

Milton Keynes also abbreviated as MK is a large town located in Buckinghamshire, England. It was designed as a new town on 23 January 1967 and also an administrative centre of Borough of Milton Keynes. It is located 45 miles that is 72 km away from north-west of London.

Various another town like Bletchley, Wolverton and Stony Stratford exist here along with other 15 villages and farmland. Milton Keynes took its name from existing “Village of Milton Keynes “that is few miles away from the planned centre.

History of Milton Keynes

Milton Keynes has a rich history with proof of human settlement that was found before starting the construction of this city in 1960’s. When UK government decided to establish Milton Keynes, most of the area was farmland, and undeveloped villages and the earlier history was incredibly rich. Until the 10^th century, there was no evidence of occupation in villages. During middle age, 18 villages were present that still form the heart of Milton Keynes districts. With the arrival of London and Birmingham Railway and Grand Junction canal in late 18^th and 19^th century, the area went through many changes and the new town of Wolverton, and New Bradwell emerged.

The greatest change in the history of Milton Keynes was when it was chosen to solve housing problems in London. Milton Keynes was planned as biggest towns and have an area of 89 square kilometres that became home to around 250,000 people. In the beginning, no building was allowed to be tall than the tallest tree, and later Milton Keynes Partnership changed it. Tallest building in Milton Keynes is 14 floors high. Its population will double by the year 2026.

Milton Keynes offers a broad range of opportunities to people to learn new things and get a better education. Bletchley Park code breakers brought innovation to the city in second world war. This team cracked secret codes of Germans. Milton Keynes is a destination that is always passionate about developing minds. It contains some of the best schools and colleges. Milton Keynes College offers a wide range of courses in different domains. It is one of the fastest growing college in the United Kingdom.

Open University offers contemporary learning where degree level education is provided to everyone. The headquarters of the university is located at Walton Hall in Milton Keynes. There is also University Centre Milton Keynes ( UCMK) which is a hub for higher education with new facilities and exciting courses in the middle of the city. This town also contains a solar-powered house that plays a significant role in the development of electric transport. Various courses, classes and opportunities are offered by Milton Keynes Theatre Creative Learning department to young people and adults to explore theatres including makeup, drama, acting and much more.

Sport

Milton Keynes has various professional teams in football, in ice hockey and in Formula one. It is also home to Xscape indoor ski slope, Formula Fast Indoor Karting Centre, Airkix Indoor Sky Diving facility and National Badminton Centre.

Economy

At Borough level, data of Milton Keynes economy, demography and politics is collected. Milton Keynes is one of the most successful economies in Southeast along with gross value added per capita index which was 47% higher than the national average. According to 2015 data, average wages place it in top five nationally.

Just 0.6% of businesses employ people more than 250 which include Open University, Volkswagen Group, Mercedes-Benz and Network Rail. Remaining enterprises around 81.5% employ near about 10 people. Milton Keynes professional, technical and scientific sector contributes large employment. Milton Keynes has a high number of business start-ups in England and start-up levels remained high even during the period of recession 2009/2010. Most of the population is younger. 22.6% of Borough population is under 16, 12.1% are aged 65+. According to 2011 census report, Milton Keynes Urban area comprises of 8.7% South Asian, 78.4% white, 3.5% Mixed Race, 7-5% Black, 1.2% Chinese, 6.7% other ethnic group and Asian.